Competitor analysis, business requirements, product structure and strategy plan.
Wireframes and interactive prototypes.
Personas, A/B test, investigative user studies, contextual inquiry and usability testing.
FACILITATION AND TRAINING
Workshops with users or stakeholders (plan and conduct). Design training (prepare and conduct).
Card sorting and IA workshops, navigation and web-ontology.
Support throughout build phase.
ANALYTICS AND IMPROVEMENTS
Track data to keep improving the product and the user experience.
SCOPING AND TENDERING
Proposal writing, define approach, timeline and scoping.